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DDT will accept the return of unused, new merchandise with the tags within 60 days for any reason. To complete your return, please contact us with your order information and reason for return. Once your return is authorized, you will be responsible for getting the return package to us. We recommend that an insured and trackable shipping method is used. Generally, the original shipping charges for an order are nonrefundable.
Our returns address is:
4545 N Lamb Blvd Ste F
Las Vegas, NV 89115
Shipping & Delivery
DDT offers FREE ground shipping for all U.S. domestic orders over $100 USD. International orders are shipped using USPS. You are responsible for any duties or fees at customs. DDT serves all U.S. addresses, including PO Boxes and military APO, FPO and DPO destinations. Please allow 1-2 days for processing and dispatching your shipment. Additionally, DDT does not process orders over the weekend or holidays as we are usually closed to allow our team some time off, too.
Expedited shipping options are available and will be shown during the checkout process to allow you to choose the service that best fits your needs.
We try to keep our inventory as accurate as possible, but if the merchandise you ordered ends up being out of stock or if additional identification is needed for credit verification, DDT will contact you.
Tracking your package
Once your order is shipped, you will receive a tracking number via email, if you have provided the correct email. If you do not receive your tracking number, log in to your account and check if your email is incorrect. You may also see your tracking information online in your account.
invalid tracking numbers
This sometimes happens if you try to track an order after we’ve sent you the tracking number but it hasn’t actually been picked up by the carrier yet. Once a tracking number is established with a carrier, they actually need to scan the label for the tracking number to begin working. If you get this message trying to track your package, try again the next day and it should work.
Returned to sender packages
If your package is not successfully delivered and is sent back to DDT by the carrier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.
If you refuse your shipment from DDT, you are responsible for the original shipping charges, any duties, taxes and/or customs charges on the package (both original and return shipments), and the cost of returning the package to DDT.
DDT cannot be held responsible for missing packages if the tracking number states the product was in fact delivered to the shipping address provided at the time the order was placed. First, you must contact the shipping carrier to open a case, and we will attempt to assist you from that point forward.